Incoming
NEW Trade-in enquiry
"I want to sell my iPhone 12" — iPhone 13 Pro Max
Auto-routing to Subang Branch · owner Aiman
27 branches.
One system that sees them all.
A walkthrough of how every trade-in, every device and every customer flows through one place — so nothing slips, and every branch feeds the whole.
27 branches, one nerve centreEvery device & warranty trackedCustomers who come backAd spend that hunts
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01
Right now, leads slip between branches
Every branch, on one screen.
With 27 branches, the enquiry that lands in the wrong WhatsApp is a sale you never knew you lost. Here, every message across every branch surfaces in one place and routes itself to the right person — before it goes cold.
You stop losing leads you never even saw.
All Branches
MH Main · WhatsApp
SB Subang Branch
SA Shah Alam Branch
JB Johor Bahru
01
01
A pile of leads, no idea who's where
Every lead auto-sorted — by stage and by branch.
Every lead lands on one board, stamped with its branch, zone and channel automatically. Then the AI watches the signals and moves the card itself — a quote goes out, it advances to Branch Contacted. Your pipeline stays accurate on its own; nobody drags a card or tags a thing.
New WhatsApp Lead ‹
1 opportunity · RM2,600
Samsung S24 Ultra Sell — Siti N.
DM
ValueRM2,600
📞 💬 🏷1 📅
Routed to Branch ‹
2 opportunities · RM3,000
Google Pixel 8 Pro — Tan B.
DM
ValueRM1,600
📞 💬 🏷3 📅
iPhone 13 Trade-in — Lee W.
DM
ValueRM1,400
📞 💬 🏷2 📅
Branch Contacted ‹
2 opportunities · RM5,950
⇢
✦ MOVED BY AI
iPhone 15 Pro Max — Ahmad
DM
ValueRM3,800
📞 💬 🏷2 📅
iPhone 13 Pro Max — Siti D.
DM
ValueRM2,150
📞 💬 🏷2 📅
Visited Store ‹
1 opportunity · RM2,400
Xiaomi 14 Ultra — Priya Devi
DM
ValueRM2,400
📞 💬 🏷1 📅
Converted ‹
0 opportunities · RM0
Lost ‹
0 opportunities · RM0
✦ AI moved this lead. It saw the quote go out and advanced the card to Branch Contacted — no dragging, no manual update.
Every retargeting list and every branch report builds itself — because the funnel labels itself.
01
Scan meKLTS Setapak
scan→
Swapper
📍 KLTS Setapak
Trade in. Buy pre-loved. Warranty.
♻ Get Your Trade-in Value
📱 Buy Pre-Loved
💬 Chat with KLTS Setapak
🛡 Check My Warranty
02
Turn 27 branches into one measurable lead engine
Structured, attributable lead-gen distribution.
Every branch, every QR, every social post points into the same branded funnel — and every lead comes back tagged by branch and by channel. Scan in-store or tap an Instagram bio, HQ sees exactly where it came from. Your whole network becomes one distribution machine you can actually measure and scale.
Every branch feeds the main brand, and every lead is traceable to its source.
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A customer trades in once, then vanishes
Turn a one-time seller into a lifetime buyer.
The trade-in is just the introduction. From the signed slip we capture who they are, then months later a birthday voucher brings them back — spent in your online store, not the shop next door. Your staff do nothing; it just happens.
📄 → ✍️ → 🎁 → 🛒
Every branch quietly becomes a feeder for your online store.
03
03
Discounts to everyone is money set on fire
The discount rewards intent, not spray-and-pray.
A birthday voucher goes out — but the discount is only assigned when they actually click. Real intent gets rewarded and sent to your store; everyone else just gets a nudge.
Not a single ringgit of discount is wasted on someone who wasn't buying.
📄
Generate & sendTrade-in doc to WhatsApp
✍️
E-sign + IC / emailCaptured in one step
🎂
Birthday emailVoucher offered, link tracked
CLICKEDVoucher → online storeAssigned on click, spent in your ecommerce store
NOT CLICKED"Don't miss out" nudgeOne WhatsApp follow-up. No discount wasted
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From quote to paid, without the paperwork chase
The deal closes itself.
Send the trade-in quote as an estimate. The customer accepts it — filling their IC and email as they sign — and that acceptance fires the invoice automatically. They pay the way Malaysians pay: cash, bank transfer, COD. No branch chases a single form.
Every accepted quote becomes a signed customer and money in the bank — on autopilot.
Swapperonline
Hi Amir 👋 here's your trade-in estimate. Review & accept to lock it in.10:32
Trade-in Estimate
iPhone 13 Pro Max · RM2,150
IC + email captured on accept
iPhone 13 Pro Max · RM2,150
IC + email captured on accept
✍️ Review & Accept
Accepted 👍10:33
Done! Invoice sent. Pay by cash, bank transfer or COD.10:33
🏦 Online Banking
🔁 Bank Transfer
💵 Cash on Delivery
04
05
Ask the others to track a screen warranty. They can't.
Every phone, warranty & policy, a living record.
You don't sell contacts — you sell devices. So we built your CRM around them: each phone, its IMEI and grade, its screen, battery and extended warranties, its insurance policy, each with its own expiry. This is the difference between a tool built for anyone and one built for a phone business.
Every expiring warranty becomes a booked reason to call — money you're leaving on the table today.
iPhone 13 Pro Max
256GB · Sierra Blue
IMEI3520321…3456789
GradeA
BranchSubang
Warranty & Insurance
Screen Warranty
Exp 15 Aug
30 days left
Battery Warranty
Exp 10 Oct
86 days left
Device Insurance
Exp 28 Aug '26
300 days
⧩ Expiring Soon (30 Days)
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◎Every event → Meta
via CAPI, server-side
via CAPI, server-side
Messaged, didn't book → retarget
Quoted, didn't sell → retarget
Warranty expiring → retarget
Bought before → win-back
High-LTV buyers → lookalike
06
You're paying to reach strangers who already know you
Stop advertising to cold strangers.
Everyone who messaged, got quoted, has a warranty expiring or bought before is worth ten cold strangers — and today your ads treat them the same. We feed every one of those signals back to Meta so your spend chases people already halfway to buying. High-LTV lookalikes are just the cherry on top.
The same ad budget works harder, because it stops talking to strangers.
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07
No one can post for 27 branches, every day, everywhere
A tiny content bank. Every platform. Every branch. Automatic.
Meta decides where your ads go so you don't have to. We do the same for your content — hand us a small bank of posts and the AI adapts and publishes them across every channel, for all 27 branches, on its own. What would take a marketing team just runs.
Your content bank
Raya promo
iPhone 15 in stock
Trade-in tips
✦ 5 posts in
✦
AI Distribution
generate · adapt · place
fFacebook
× 27 branches
× 27 branches
◉Instagram
feed + reels
feed + reels
♪TikTok
short video
short video
@Threads
auto-repurposed
auto-repurposed
GGoogle Business
per location
per location
▶YouTube
shorts
shorts
inLinkedIn
brand
brand
PPinterest
catalogue
catalogue
WhatsApp Community
members
members
→ 400+ tailored posts / week, published for you
The reach of a full marketing department, without hiring one.
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You run a phone business, not a marketing agency
Never stare at a blank plan again.
You shouldn't have to know what to do next. Ask in plain language — "how do I get more trade-ins this month?" — and it reads your own numbers and hands back the moves. The strategy you'd pay a consultant for, sitting inside the tool.
Expert-level marketing decisions, without the expert's retainer.
How do I get more trade-ins this month?
✦ Based on your data, I'd:
- Run the birthday voucher campaign this week
- Work the 30-day expiring-warranty list
- Boost iPhone 12–14 trade-in ads in Klang Valley
- Offer RM50 extra for same-day trade-in
View Full Plan
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09
Your happiest customers never think to review you
Every closed deal, a 5-star review.
The moment a deal closes, we reach out and ask how it went. Thrilled customers are guided straight to Google to post a public 5-star review. Anyone unhappy is quietly routed to you first — so you make it right in private, before it ever becomes a public 1-star.
Your Google rating climbs on autopilot — and complaints reach you, not the internet.
✅
Deal closesTrade-in paid & done
💬
We reach out automatically"How was your experience at Swapper?"
⭐
Customer rates it — one tapHappy path or fix-it path, chosen by the score
★★★★★ HAPPY
→ Public Google review
Guided one tap to Google. Every good experience becomes a rating that pulls in the next customer.
☆ UNHAPPY
→ Private note to you
Routed to a private message first — you fix it quietly, off the public web.
09
The software is the easy part.
You don't need more software.
You need someone who gets your business — with the best tools in town to run it.
◱
We built it for youNot bolted on↻
We run the executionNot just handed over✦
We're in your cornerNot another vendorAnd every slide you just saw was built by our AI Web Builder.
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